Discover Unparalleled Comfort
Experience the ultimate in sleeping luxury with our customizable Gel Memory Foam and Spring Mattress. Designed for those who value a personalized sleep experience, this mattress combines the latest in sleep technology with traditional craftsmanship to ensure a restful night’s sleep for every type of sleeper.
Key Features
- Adaptive Comfort: Soft to firm customization options cater to your unique comfort needs.
- Versatile Use: Ideal for homes, hotels, schools, and apartments.
- Advanced Support System: Combines high-density foam with pocket springs for balanced support.
- Health-Friendly Fabric: High-density, anti-bacterial, and anti-mite fabric for a hygienic sleep environment.
- Convenient Packaging: Vacuum compressed and rolled in a box for easy setup.
Benefits of Choosing Our Mattress
- Enjoy a tailored sleep experience with our customizable firmness levels.
- Benefit from the cooling comfort of gel memory foam, perfect for all seasons.
- Experience enhanced body support with our high-density foam and pocket spring system.
- Rest easy knowing our fabrics are designed for maximum hygiene and durability.
- Save space and time with our easy-to-unpack, roll-in-a-box delivery.
Why Our Mattress Stands Out
Our mattress is not just a bed; it’s a commitment to your health and comfort. The combination of cooling gel memory foam and responsive spring technology offers an unmatched sleep experience. With certifications like BS7177, CRF1633, and CertiPUR-US, you can trust the quality and safety of our product.
Perfect for Every Setting
Whether you’re furnishing a cozy home bedroom, a luxurious hotel suite, or a modern apartment, our mattress is designed to fit seamlessly into any space. Its customizable features make it suitable for a wide range of applications, ensuring everyone enjoys the perfect night’s sleep.
Act Now for Unbeatable Sleep Comfort
Don’t compromise on your sleep quality. Choose our Gel Memory Foam and Spring Mattress for a refreshing and rejuvenating sleep experience.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of primocarto.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://primocarto.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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